You see a charge for the premium services which our sites offer, you must have agreed to a subscription at some point. Please be aware that depending on the type of membership plan you've opted for, that the payment for this service may be a recurring one.

Example Statement 

Live Support Chat

"Why does my bank statement have a charge for"

Call Us +31 20 2993444Contact The Team


“Why am I being charged?”

The charge will be for a subscription to one of our sites at bluempay.

Log into the site which you wish to upgrade your account and view the membership page, or access the payment page via one of the payment prompts around the site.

Cease any future subscriptions you may have by logging into your site profile and viewing the membership page where you will see options such as this.

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Stop any mobile billing by texting the word 'STOP' to 89595


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

©, All Rights Reserved.

“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Your Online Dating Services Company

Your bank may have denied a payment during their checks. Please try getting int touch with them to acknowledge your wish to pay. is operated by Blue Mouse Ltd.
The Engine House, Alexander Road, Castletown, IM9 1TG, Isle of Man

The sites we provide at bluempay offer a digital and safe means of communicating with people from round the globe who are prospective romantic options.

We can search our sites' database for you, please provide the email address you will have used upon initially signing up for your membership here >>>

Submit a query to our team